Help, advice and support

Yes. Tell us your budget, riding distance, road surfaces and whether you need to carry your scooter. Our finder shows all matching models, and you can contact Voltis directly for help comparing your options.

The range on a product page is a manufacturer or supplier claim unless it is explicitly labelled independently tested. Speed, rider weight, hills, temperature and tyre pressure change real-world range. Allow a margin for your journey and ask us if the route is demanding.

Your budget, minimum advertised range and carrying limit decide which scooters qualify. Your riding priority changes their order using documented battery energy, weight, motor configuration, suspension and brakes. All qualifying models remain visible. Missing specifications are not treated as confirmed values.

Yes. Select Compare beside up to three scooters to see their specifications side by side. Check the exact battery and colour configuration on the product page before ordering.

When a model is already at our European warehouse, delivery usually takes about 3–4 weeks. A unit still at sea from China to our warehouse in Poland takes longer because it must arrive, be processed and then be sent onward. If a new production batch is needed, delivery can take 3–4 months; this is less common. Ask us for the current stock stage and estimate for your exact model before ordering.

Voltis offers free worldwide shipping with import duties and taxes included, as set out in our delivery information. Review the destination, total and available delivery option at checkout before paying.

Add to cart keeps your selected configuration in the cart so you can continue shopping. Buy now takes you directly to the secure payment page for that configuration. Available payment methods depend on your device, location and the options shown at checkout.

Sign in with the email used for your order to access your order history and available delivery updates. Production and freight stages are shown when Voltis has confirmed an update. Contact support if you need more information.

Voltis handles after-sales enquiries directly. Contact support@voltis.shop with your order reference and a clear description of the issue. Photos or a short video can help us identify the configuration and the next step.

Contact us before arranging a repair or sending the scooter back. Voltis covers battery defects for 18 months and defects in other electrical components for 36 months from delivery. Ordinary wear is not covered by this commercial warranty; your mandatory consumer rights remain unaffected.

Email support@voltis.shop to request return instructions. We will explain the applicable process and provide the return address. Please do not send a scooter or battery without written instructions: lithium batteries need an appropriate carrier.

If an order has not shipped four months after purchase, you can request a full refund. If it has just shipped and more than a month of delivery remains, you can also request one. If delivery is expected within 2–3 weeks, we may offer to help you receive it and arrange a return. Your statutory cancellation and late-delivery rights remain unaffected.

Rules depend on your country and the exact version. A speed limit, product label or manufacturer claim alone is not proof that a scooter can be used on public roads. Check the local requirements, insurance and any registration obligations before purchase.

Read the manufacturer manual, check the assembly and fasteners, inspect brakes and tyres, and use the specified charger. Wear appropriate protective equipment and get used to the controls in a suitable area before riding. Contact Voltis if something appears damaged or unclear.

The catalogue identifies each manufacturer and model. Voltis is also developing its own scooter as a separate project, drawing on our direct factory relationships. Confirmed details will be shared as development progresses.